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Post-adoption Behaviors of E-service Customers: The Interplay of Cognition and EmotionJournal ArticleInternational of Electronic Commerce, Special Issue on Consumer-Focused Processes in E-Commerce. Download
Revitalizing the P's in e-Marketing with Customer Experience ManagementWork-in-progressConceptual paper on e-Marketing, targeting Communication of the ACM.Download
E-Service Customer Retention: The Roles of Negative Affectivity and Perceived Switching CostsJournal ArticleJournal of Information Science and Technology (JIST) Special Issue: Electronic Customer Relationship Management, Volumer 3, Issues 2, 2006Download
Affective Traits, Affective States, Cognition, Satisfaction, and Post-purchase Behaviors: A Case of e-Service UsersConference Proceedingby Chea, S. & Luo, M. M. accepted for presentation at the 40th Hawaiian International Conference on Systems Sciences, January, 2007. Download
The supply chain structure of online air travel industry: a multi-actor multi-distribution channel viewConference ProceedingPresented as work-in-progress paper at San Diego International Systems Conference, July 2006Download
Technology Acceptance of Internet-based Information Services: An Integrated Model of TAM and U&G TheoryConference ProceedingMargaret Mei-ling: Yuan-Ze University, William Remus: University of Hawaii, Sophea Chea: University of Hawaii Americas Conference on Information Systems 2006Download
E-Service Customer Retention: The Roles of Negative Affectivity and Perceived Switching CostsConference ProceedingSophea Chea: University of Hawaii at Manoa Margaret Meiling Luo: University of Hawaii at Manoa Americas Conference on Information Systems 2005Download
A Multi-process Actors Strategic Analysis Model for Flexible E-business Proposition based on Value Networks Configuration Frameworkon Value Networks CConference ProceedingPresented as work-in-progress paper at AMCIS 2004, New York Download
       
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