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| Post-adoption Behaviors of E-service Customers: The Interplay of Cognition and Emotion | Journal Article | International of Electronic Commerce, Special Issue on Consumer-Focused Processes in E-Commerce.
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| Revitalizing the P's in e-Marketing with Customer Experience Management | Work-in-progress | Conceptual paper on e-Marketing, targeting Communication of the ACM. | Download |
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| E-Service Customer Retention: The Roles of Negative Affectivity and Perceived Switching Costs | Journal Article | Journal of Information Science and Technology (JIST) Special Issue: Electronic Customer Relationship Management, Volumer 3, Issues 2, 2006 | Download |
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| Affective Traits, Affective States, Cognition, Satisfaction, and Post-purchase Behaviors: A Case of e-Service Users | Conference Proceeding | by Chea, S. & Luo, M. M. accepted for presentation at the 40th Hawaiian International Conference on Systems Sciences, January, 2007. | Download |
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| The supply chain structure of online air travel industry: a multi-actor multi-distribution channel view | Conference Proceeding | Presented as work-in-progress paper at San Diego International Systems Conference, July 2006 | Download |
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| Technology Acceptance of Internet-based Information Services: An Integrated Model of TAM and U&G Theory | Conference Proceeding | Margaret Mei-ling: Yuan-Ze University, William Remus: University of Hawaii, Sophea Chea: University of Hawaii
Americas Conference on Information Systems 2006 | Download |
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| E-Service Customer Retention: The Roles of Negative Affectivity and Perceived Switching Costs | Conference Proceeding | Sophea Chea: University of Hawaii at Manoa
Margaret Meiling Luo: University of Hawaii at Manoa
Americas Conference on Information Systems 2005 | Download |
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| A Multi-process Actors Strategic Analysis Model for Flexible E-business Proposition based on Value Networks Configuration Frameworkon Value Networks C | Conference Proceeding | Presented as work-in-progress paper at AMCIS 2004, New York | Download |
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